EASIDRI'S TERMS AND CONDITIONS OF TRADING

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4 Goods are only supplied on the condition that the purchaser has read and fully accepted our Terms of trading as detailed below.

1.5 THE PLACING OF AN ORDER IS DEEMED AS CONFIRMATION THAT THE CUSTOMER HAS ACCEPTED OUR TERMS AND CONDITIONS OF SALE.

2. Reservation of Title To Goods

2.1 The property in the Goods shall not pass to any persons or Companies until all monies, owed to EASIDRI have been paid in full.

2.2 Claims for non-delivery or short-delivery, must be notified to EASIDRI, in writing, within 24 Hours.

2.3 We reserve the right to set off against any amount due from our company to you any amount owing from you, to it.

3. Licence to use website

3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) [stream audio and video files from our website; and]
(e) [use [our website services] by means of a web browser,]
subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

4. Deliveries

4.1 For all UK orders, your goods will be sent by courier and will usually arrive within 3-4 working days. We do aim to deliver the next working day if you place your order before 2pm Monday-Friday (UK time). Orders placed on a Bank Holiday or over the weekend will be processed the next working day.

4.2 If your delivery address is in the Scottish Highlands & Islands, Isle of Man or Ireland, delivery times may be longer. Please allow at least 3 working days for your order to arrive.

4.3 Delivery to overseas EU addresses are sent by courier. Please allow up to 5 working days for your order to arrive.

4.4 The delivery service to non-EU addresses can vary, depending on the size of the package. Please allow at least 14 working days for your order to arrive.

4.5 We use DPD to despatch orders for delivery within the UK, Ireland and EU. Items are typically sent by recorded delivery so you will need to sign for your goods. This service is fully trackable.

4.6 If you have a problem with a delivery, please contact help@trilanco.com, quoting the order number supplied to you.

5. Returns Policy

5.1 Returning or Exchanging Goods - We hope you'll be delighted with your new Easidri products but we understand there may be occasions where it is necessary to return or exchange an item. Goods can be returned for a full refund, including outward delivery charge, if they are faulty or if the wrong item has been despatched. In this event, please follow the returns procedure outlined below. If the goods have been despatched as ordered, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. If an exchange is requested, payment for the cost of the replacement postage plus any additional cost of goods, for example if the new item is more expensive, would need to be processed prior to the new items being despatched. Replacements are dependent on stock availability. All returns or exchanges must be organised within 7 working days of receiving your order. Items must be returned in a saleable condition, unused, still have their original packaging and labelling, and be accompanied by the original despatch note or proof of purchase. Nothing in these conditions affects your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

5.2 Cancelling Your Order - Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund. All goods are returned at your own expense unless the item is deemed faulty or incorrect. To cancel your order, please follow the returns procedure outlined below.

5.3 Returns Procedure - Contact help@trilanco.com, quoting the order number supplied to you and the reason why you wish to return the goods or cancel your order. We will provide you with a returns form and returns address label. You must fill out the returns form, including stating whether you would like a refund or an exchange, and enclose the form and your despatch note with your return. Packages must be returned pre-paid. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Once the goods have been checked, the card used for the purchase will be credited with the original purchase amount (less any delivery charge paid, where appropriate) within 30 days. Under no circumstances should goods be returned without first consulting with Easidri’s customer service team.

6. Title to Amendments or Changes

6.1 We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.